Privacy Policy
Last updated: 12/08/2024
At ARAI, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share and protect the information you provide to us when you use our website.
1. Collection of Personal Information
When you visit our site, we collect different types of personal information, directly or indirectly, to provide you with our services and improve your user experience.
1.1. Information you provide to us directly
The information you voluntarily provide to us includes:
- Contact information : Name, email address, phone number, mailing address.
- Payment Information : Credit/Debit Card Details, Billing Information.
- Order information : Purchase history, products ordered, purchasing preferences.
- Comments and reviews : Feedback, product reviews, communications with our customer service.
1.2. Information collected automatically
When you use our Site, we automatically collect certain information using cookies and other tracking technologies, such as:
- Browsing information : IP address, browser type, pages visited, length of visit.
- Usage data : Frequency of use, actions performed on the site, interactions with features.
- Device information : Device type, operating system, unique identifiers.
1.3. Information collected from third parties
We may receive information about you from third-party sources, such as social media platforms, marketing partners, and payment service providers. This information may be combined with data we collect directly.
2. Use of Personal Information
We use the personal information collected for the following purposes:
2.1. Provision of services
- Order Processing : To process and ship your orders, manage payments and returns.
- Communication : To send you order confirmations, shipping updates, and answers to your questions.
- Personalization : To personalize your experience on our site, including product recommendations and promotional offers.
2.2. Marketing and promotion
- Direct Marketing : To send you newsletters, promotions, and special offers, subject to your consent.
- Targeted Advertising : To show you personalized ads based on your interests and past interactions with our site.
2.3. Service improvement
- Data Analysis : To monitor and analyze the performance of our site, understand user behavior, and improve our services.
- Product Development : To improve our existing products and develop new ones based on trends and customer feedback.
2.4. Security
- Fraud Prevention : To detect and prevent fraud, abuse, and security breaches.
- Legal Compliance : To comply with our legal obligations, respond to requests from authorities, and protect our legal rights.
3. Sharing of Personal Information
We share your personal information only in the following situations:
3.1. Service providers
We work with third-party service providers to help us manage various business activities, such as payment processing, order fulfillment, data analysis, and marketing campaign management. These third parties have access to your personal information only to the extent necessary to perform their tasks on our behalf, and they are required to respect the confidentiality of your data.
3.2. Marketing partners
With your consent, we may share your information with marketing partners to provide you with offers and advertisements that may be of interest to you.
3.3. Legal compliance
We may disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to:
- Comply with a legal obligation.
- Protect and defend our rights or property.
- Prevent or investigate wrongdoing in connection with the Service.
- Protect the personal safety of users of the Site or the public.
3.4. Business transfers
In the event of a merger, acquisition, restructuring, or sale of all or a portion of our assets, your personal information may be transferred to another company. We will notify you before your information is transferred and becomes subject to a different privacy policy.
4. Security of Personal Information
We take the security of your personal information very seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure or destruction. However, no method of transmission over the Internet, or method of electronic storage is completely secure, and we cannot guarantee its absolute security.
4.1. Data storage
Your personal information is stored on secure servers located at 69100 Villeurbanne. We retain your data for as long as necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.
4.2. Payment Protection
All payment transactions are processed through secure payment gateways that comply with the Payment Card Industry Data Security Standards (PCI-DSS). We do not store your credit card information on our servers.
5. Your Privacy Rights
You have certain rights regarding your personal information. These rights may include:
5.1. Access and Rectification
You have the right to access the personal information we hold about you and to request its rectification if it is inaccurate or incomplete.
5.2. Deletion of Data
You can request deletion of your personal information in certain circumstances, for example if the data is no longer necessary for the purposes for which it was collected.
5.3. Objection to Processing
You have the right to object to the processing of your personal data for direct marketing purposes or in other specific situations.
5.4. Data Portability
In certain situations, you have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format and to transmit it to another controller.
5.5. Withdrawal of Consent
If you have given your consent for the processing of your personal information, you can withdraw it at any time. This withdrawal does not affect the lawfulness of the processing carried out before the withdrawal of consent.
To exercise these rights, please contact us at info.arai.helmet@gmail.com . We will respond to your request as soon as possible, in accordance with applicable law.
6. Use of Cookies and Similar Technologies
We use cookies and similar technologies to collect information about your interaction with our site. Cookies are small text files that are stored on your device when you visit a website.
6.1. Types of Cookies Used
- Essential Cookies : These cookies are necessary for the website to function properly and cannot be switched off in our systems.
- Performance Cookies : These cookies allow us to measure and improve the performance of our site.
- Functional Cookies : These cookies enable the site to provide enhanced functionality and personalization.
- Advertising Cookies : These cookies are used to show you relevant advertisements based on your interests.
6.2. Cookies Management
You can set your browser to refuse cookies or to alert you when cookies are being sent. However, if you disable cookies, some parts of our site may not function properly.
7. Changes to the Privacy Policy
We reserve the right to modify this privacy policy at any time. Any changes will be posted on this page with an updated revision date at the top of the policy. We encourage you to review this page periodically for any changes. If the changes are significant, we will notify you by email or by posting a notice on our site.
8. Contact us
If you have any questions or concerns regarding this Privacy Policy or our data protection practices, please contact us at: ARAI
1 Avenue Albert Einstein, 69100 Villeurbanne
Email: info.arai.helmet@gmail.com
Phone number: 07 56 82 15 53